Request deletion of your CheckAlive account

How to request account deletion

CheckAlive users can request deletion of their account and associated data directly from the CheckAlive mobile application.

1. Open the CheckAlive mobile app.
2. Sign in with the phone number linked to your account.
3. Open the "Parametres" tab.
4. Select "Demander la suppression du compte".
5. Confirm the request in the confirmation dialog.

After confirmation, the app records your deletion request, disables your account, clears the local session from the device, and signs you out.

Data deleted or deactivated

When your request is processed, CheckAlive deletes or deactivates data associated with your account, including:

• account profile data such as phone number, optional email address, first name, last name, time zone, and account status;
• trusted contacts you added, including names, phone numbers, optional email addresses, consent status, and permissions;
• check-in schedules, check-in responses, missed check-ins, and check-in history;
• alert records and alert notification data linked to your account;
• location records linked to your account, if location-related features were enabled or used.

Data retained and retention period

Some limited data may be retained after an account deletion request when needed for legal, security, fraud prevention, dispute resolution, or service integrity purposes.

• Audit logs showing that an account deletion request was made may be retained for up to 12 months.
• Server logs and technical security records may be retained for up to 90 days.
• Data required by law or legal process may be retained for the period required by applicable law.

Retained data is limited to what is necessary for these purposes and is not used to continue providing the deleted account as an active CheckAlive account.

Need help?

If you cannot access the CheckAlive mobile app, use the developer contact details listed on the Google Play Store page for CheckAlive and include the phone number associated with your account. We may need to verify that you are the account owner before processing the request.